A high level of transparency and a rapidly changing predatory behaviour influence the market for services in a significant way and make competitive advantages ever more short-lived. Today, the procurement of so-called immaterial services is nearly indistinguishable from classic industrial product purchasing.
As purchasing responsibility within service providers often lies within the individual departments, these purchasing processes tend not to be centrally organised.
Cross-departmental purchasing is inefficient and cost-intensive. The cost structure itself is characterised, in addition to personnel costs, by classic material costs and overheads (IT, marketing, energy, etc.).